Terms of service

Terms and Conditions

Updated: November 14th, 2025


 Company: Renz Tailors Limited
 Registered Address: 167–169 Great Portland Street, London, W1W 5PF, United Kingdom
 Company Registration Number: 15793108

Welcome to www.renztailors.com (the “Website”). These Terms and Conditions (“Terms”) govern your use of the Website, products, and services provided by Renz Tailors Limited (“we”, “us”, “our”). By accessing or purchasing from our Website, you accept and agree to be bound by these Terms.

Nothing in these Terms affects your statutory rights under UK law, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.


1. Definitions

  • “Made-to-Measure” / “Bespoke” Items – Garments created to the customer’s measurements or specifications, including customised options.

  • “Standard Items” – Ready-made items not tailored to individual measurements.

  • “User”, “You”, “Your” – Any visitor or customer of our Website.

  • “Services” – All products, tools, digital measurement technology, and support services offered by Renz Tailors Limited.


2. Eligibility & Use of Website

To use our Website or place an order, you must:

  • Provide accurate, truthful information;

  • Use the Website only for lawful purposes;

  • Not interfere with our systems, data, or intellectual property.

We may suspend or refuse service for breach of these Terms or for suspected fraudulent activity.


3. Product Types

We sell two categories of products:

3.1 Made-to-Measure / Customised Items

These include bespoke garments created using your submitted measurements, Digital Tailor scans, and any custom selections.
These items are exempt from statutory cancellation rights once production has begun (Consumer Contracts Regulations 2013, Regulation 28).

3.2 Standard / Ready-Made Items

These items qualify for the full statutory 14-day right to cancel, provided they meet return conditions in Section 13.


4. Measurements & Fit Requirements

When purchasing made-to-measure garments, you agree to:

  • Submit accurate measurements via manual input or our Digital Tailor scanner;

  • Follow instructions for correct scanning (lighting, posture, clothing, etc.);

  • Provide supplemental measurements or photographs when reasonably requested.

We are not responsible for fit issues caused by incorrect self-measurements or failure to follow instructions.

Our garments are crafted within a 0.5” margin of tolerance, which meets industry standards.


5. Order Process & Confirmation

Your order is accepted only when:

  1. All measurements are received;

  2. A Renz Tailors Limited tailor has reviewed and approved your measurements (1–3 business days);

  3. Production begins.

We reserve the right to decline or cancel orders for:

  • Fraud prevention concerns;

  • Incorrect billing details;

  • Out-of-stock fabrics;

  • Inability to verify measurements.

If cancelled, refunds will be issued accordingly.


6. Shipping & Delivery

6.1 Estimated Delivery Times

Delivery times begin after measurement approval.

United Kingdom

  • Free Tracked Shipping: 2–3 weeks

  • Express Shipping: 1–2 weeks

Europe & Rest of World

  • Standard Shipping: 3–4 weeks

  • Express Shipping: 2–3 weeks

Custom garments may take 4–6 weeks.
 Delays may occur due to customs, high demand, or fabric availability.

6.2 Tracking

You will receive a tracking number when your order ships.

6.3 Delivery Responsibility

Once a parcel is marked delivered, responsibility transfers to you.
 We do not ship to hotels or temporary accommodation.

6.4 Courier Delays

Courier strikes or disruptions may add 10+ working days to delivery times.

6.5 Lost or Late Parcels

A parcel is considered lost only after 30 working days post-dispatch.
 We do not refund or replace items marked as delivered.

If an incorrect address was provided, reshipping fees apply.

6.6 Import Duties & Taxes

International customers are responsible for duties, VAT, and customs fees.
Refused packages may be destroyed or returned; shipping and duties are non-refundable.


7. Countries We Do Not Ship To

We currently do not ship to:

  • Russia

  • Ukraine

  • Morocco

  • Turkey

  • Palestinian Territories


8. Prices, Payment & Billing

  • Prices are listed in GBP (£) and include VAT unless stated otherwise.

  • Accepted payments include major cards, Apple Pay, Google Pay, Klarna, and PayPal.

  • Payment must be cleared before production begins.

  • We may reject payments flagged by fraud prevention systems.


9. Perfect Fit Promise & Alteration Credits

As detailed in your Perfect Fit & Alteration Policy:

9.1 Alteration Credit

Available within 30 days of delivery.

Garment Type

Cash

Store Credit

3-Piece Suit

£75

£150

2-Piece Suit

£60

£120

Jacket

£45

£90

Trousers/Vest

£35

£70

Shirt

£25

£50

Free items receive store credit only.

9.2 Remake Eligibility

A free remake may be offered if:

  • The garment falls outside our 0.5” tolerance;

  • You supplied correct measurements;

  • Alterations cannot resolve the issue;

  • Photos and evidence are provided within 30 days.

9.3 When Remakes Are Not Eligible

No remakes will be issued if:

  • Measurements were incorrect;

  • Fit issue results from failing to follow measurement instructions;

  • You do not provide required evidence within 7 days;

  • Garments match the submitted measurements and custom selections.


10. Colour Accuracy

Fabric colours may differ slightly due to:

  • Lighting during photography;

  • Device or screen settings.

This is not considered a defect unless the wrong fabric was used.


11. Returns & Exchanges

11.1 Return Periods

  • Made-to-measure items: Non-returnable unless faulty.

  • Standard items:

    • 28-day goodwill return period

    • 14-day statutory cancellation (UK & EU)

11.2 Return Conditions

Items must be:

  • Unused and unaltered;

  • In original condition with tags and packaging;

  • Accompanied by all accessories and documentation.

11.3 Exclusions

Cannot be returned unless faulty:

  • Made-to-measure or custom items

  • Personalised items

  • Items without hygiene seals (where applicable)

11.4 Refunds

Refunds processed within 14 days of receiving the returned item.
Refunds issued to the original payment method only.
Delivery upgrades (express shipping) are non-refundable.

International duties are non-refundable.


12. Faulty Items

Your rights under the Consumer Rights Act 2015:

  • Within 30 days – refund if item is faulty.

  • Within 6 months – repair or replacement; refund if unsuccessful.

  • After 6 months – may be eligible for partial refund depending on issue.

Faults caused by misuse or wear and tear are excluded.


13. Cancellation Rights (Standard Items Only)

Under the Consumer Contracts Regulations 2013:

  • You have 14 days to cancel standard (non-custom) items.

  • Made-to-measure items are exempt once tailoring begins.


14. Intellectual Property

All content, images, branding, product designs, and Digital Tailor technology are owned by Renz Tailors Limited.

You may not:

  • Copy or redistribute Website content

  • Reverse-engineer our technology

  • Use trademarks without permission


15. Privacy & Data Protection (GDPR)

We process your data in accordance with GDPR and the UK Data Protection Act 2018.

We collect and process:

  • Contact information

  • Delivery data

  • Payment information

  • Measurement data (including photographs)

Your data is used only to fulfil orders, support services, and improve fit accuracy.
Full details are provided in our Privacy Policy.

16. Liability

We are not liable for:

  • Losses caused by incorrect measurements submitted by the customer

  • Losses caused by courier delays

  • Customs delays, fees, or seizures

  • Minor colour variations

  • Improper garment care

  • Consequential or indirect losses

Our total liability will never exceed the value of the order placed.

Nothing in these Terms excludes liability for death or personal injury caused by negligence.


17. Fraud Prevention

Orders may be cancelled if:

  • Billing address does not match payment method

  • Suspicious activity is detected

  • Information appears false or incomplete


18. Website Availability

We do not guarantee uninterrupted availability of the Website.
We may update or modify any feature without notice.


19. Governing Law & Jurisdiction

These Terms are governed exclusively by the laws of England and Wales.
Any disputes will be resolved in the courts of England and Wales.


20. Contact Information

For questions or support:

info@renztailors.com
Renz Tailors Limited
167–169 Great Portland Street
London, W1W 5PF, United Kingdom